Shipping

In order to offer the lowest prices possible many of our suppliers are located overseas, however, because of this covid-19 has had a substantial impact on our shipping process. Due to these circumstances, orders typically will now take 7-15  business days to be delivered, however, at times delays may occur with packages entering the country causing delivery to be extended up to four weeks. Upon request we will happily provide a full refund for all orders where delivery has been extended beyond four weeks. 

Once an order is fulfilled an email will be sent out with the packages tracking information. For more information on this please contact support@valdiva.co.nz with any questions.